What kind of MYOB problems can I phone about?
Everything! For example, installation or upgrade support, help with entering transactions, fixing blunders, bank reconciliation, foreign currencies, inventory, year end rollover, payroll problems, new features, training in specific areas, just ask!
How long will it take?
That depends on the complexity of your problem. Some calls are resolved in less than 10 minutes, while complex issues take more time.
Why don’t I just ring MYOB NZ Ltd for support?
Of course you have a choice. But at ABLE Phone Support you don’t need a membership subscription, a monthly direct debit or a credit card, and you don’t need to be using a later version to get support. AND you’ll be speaking directly with an MYOB Certified Consultant.
Who’s answering my MYOB queries?
Miriam O’Connor BCom, CA. I am an MYOB Certified Consultant, able to bring you experience and expertise in all areas of MYOB AccountRight and MYOB Payroll. At ABLE Phone Support I strive to provide you with friendly, dedicated and excellent MYOB support. See the Who’s on the Phone? page for my profile.
I’ve never used remote access before – what’s that about?
I can fix some problems more efficiently if I can see your MYOB data or setup on screen. With my secure, dummy-proof remote access software I can, at your request, work within your data file and fix your problem while we’re on the phone. It’s one-click access – fast and easy even for the most novice user! Note that you must have a broadband internet connection to use this service.
Why not just get an MYOB Certified Consultant to come and help me in person?
Of course you can do this. But here’s a few reasons why a call to ABLE Phone Support makes more sense…
- No travel time means less cost for you
- You don’t have the inconvenience of a visit
- Fewer road trips are better for everyone!
- If you’re using a laptop you can have the support session wherever you are
- For users in rural areas remote access phone support is the only practical solution
