What kind of MYOB problems can I phone about?

Everything! For example, installation or upgrade support, help with entering transactions, fixing blunders, bank reconciliation, foreign currencies, inventory, year end rollover, payroll problems, new features, training in specific areas, just ask!

How long will I be on the phone?

That depends on the complexity of your problem. However, many calls are resolved in less than 10 minutes, costing you less than $34.90 + GST. (Note the maximum call length of 25 minutes.)

Why don’t I just ring MYOB NZ Ltd for support?

Of course you have a choice. But at ABLE Phone Support you don’t need a membership subscription, a monthly direct debit or a credit card, and you don’t need to be using a later version to get support. AND you’ll be speaking directly with an MYOB Certified Consultant.

Who’s answering my MYOB queries?

All ABLE Phone Support staff are MYOB Certified Consultants who have a minimum of 12 months experience dealing with customers’ MYOB issues. Each MYOB Certified Consultant is an independent MYOB specialist, able to bring you experience and expertise in all areas of MYOB accounting and MYOB Payroll. At ABLE Phone Support we strive to provide you with friendly, dedicated and excellent MYOB support. See our Who’s on the Phone? page for a profile of our current support staff.

I’ve never used remote access before – what’s that about?

We can fix some problems more efficiently if we can see your MYOB data or setup on screen. With our secure, dummy-proof remote access software we can, at your request, work within your data file and fix your problem while we’re on the phone. It’s one-click access – fast and easy even for the most novice user! Note that you must have a broadband internet connection to use this part of the service.

Why not just get an MYOB Certified Consultant to come and help me in person?

Of course you can do this. But here’s a few reasons why a call to ABLE Phone Support makes more sense…

• Most CC visits will end up costing you a minimum of $100 and probably a lot more
• For a CC visit you’ll need to make an appointment in advance
• At ABLE Phone Support we can fix your problem straight away, without an appointment
• At ABLE Phone Support it’s likely to cost less
• You don’t have the inconvenience of a visit
• Fewer road trips are better for everyone!
• For users in rural areas remote access phone support is the only practical solution
• And don’t forget that our phones are staffed by MYOB Certified Consultants!