ABLE Phone Support is a combination of phone and remote computer access that is designed to provide the most efficient method of MYOB support for all users of MYOB accounting and MYOB payroll software.

ABLE Phone Support

Simply phone 0900 MY FIX to receive MYOB support from an MYOB Certified Consultant. Many MYOB support issues can be resolved in less than 10 minutes, allowing you to get on with your important work.

ABLE Phone Support with Remote Access

Phone 0900 MY FIX. Sometimes your MYOB support issue can be resolved more efficiently if we are able to see your data file on screen while we’ve got you on the phone. To do this, we use one-click dummy-proof software that lets us see the problem and fix it in real time. This is quality, efficient MYOB support. We can observe you working in MYOB and suggest improvements, we can demonstrate MYOB features while you watch and learn, or we can collaborate on workpapers and transfer files between us. It’s like having your very own personal trainer for MYOB! There is no extra charge for using this service but you do need to have a broadband internet connection.

ABLE Extended MYOB Support

We build ongoing relationships with our regular customers, built on trust and reliability. ABLE Extended MYOB Support covers all of the more time-consuming or complex areas of MYOB support, including:

• Setting up a new company file – it is vitally important that your file is set up well to optimise the results you want – we are experts in this.
• Setting up MYOB payroll – you will be reassured to know that your staff will be paid and taxed correctly and their leave administered properly.
• Year End Rollover – are you scared to press the button? We can make sure your balances are correct and all the necessary housekeeping is done before you roll over to a new financial year.
• Setting up inventory – easy when you know how but disastrous when you don’t!
• Setting up and training in multi-currency – a must for importers.
• Review file before sending to accountant – would you feel better to have an experienced eye cast over your MYOB file to make sure it’s looking tidy and the data is sensible for your accountant to work with?
• GST reconciliations – is your GST balance sheet total correct? How can you know? This is an important reconciliation that too few people perform.
• etc, etc

ABLE Extended MYOB Support is provided by remote access, with communication by phone and/or on-screen chat. It can even be done using Unattended Support, where you can do other things or go out while we complete the job. You will be invoiced once the job is complete.

To book a job or to make an enquiry please complete the contact form on our Contact Us page or email admin@ablephonesupport.co.nz.

• All calls treated in strictest confidence.
• Integrity of your business data respected at all times.
• No copies of company files kept on our system.

Go to our FAQ’s page for more info about our products.